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These Terms and Conditions (“Terms”) govern your use of Hamperly’s website and services. By using our website and ordering hampers, you agree to these Terms.
Definitions
“Hamperly” refers to Hamperly, its subsidiaries, and affiliates.
“You” refers to the customer placing an order or using our services.
“Hamper” refers to the gift package(s) ordered through our website.
“You” refers to the customer placing an order or using our services.
“Hamper” refers to the gift package(s) ordered through our website.
Order and Payment
- Orders are subject to acceptance and availability.
- Prices are subject to change without notice.
- Payment must be made in full at the time of order.
Delivery
- Delivery is subject to our Delivery Policy.
- Delivery times are estimates and not guaranteed.
- Upon confirmation of your order, we will send you an email.
- We are not responsible for delays or losses in transit.
Cancellations
- Cancellation of orders must be made at least 24 hours before delivery date.
- Same-day cancellations (less than 24 hours' notice) incur a 50% fee.
- Incorrect details leading to non-delivery will be treated as cancelled; no refund applies. We'll notify you to arrange alternatives.
Exchanges and Refunds
All our goods sold are non-exchangeable and non-refundable. Refunds will be given at the discretion of the Company’s Management.
Payment Terms
You agree to pay the price applicable for the product or service at the time of order submission, including:
- Product Price
- Delivery Fees (if applicable)
- Applicable taxes
- Payment is processed securely through our payment gateway.
Full payment is required before order processing and delivery.
Problems with an Order
We’re committed to excellent service. If you experience issues with an order, please contact us promptly.
Note: For perishable items like fresh flowers and cakes, complaints must be reported within 48 hours of delivery. We cannot accommodate claims after this timeframe.
Returned Deliveries
Hampers may be returned due to:
- No recipient response
- Incorrect address
A re-delivery fee applies for alternative arrangements.
Changes to Terms
We may update these Terms at any time; check back regularly for changes.
Updates will be effective immediately unless stated otherwise.
Your continued use of our website and services implies acceptance of revised Terms.
If you have queries or concerns, email info@hamperly.com.
